Refund Policy

1. Returns Eligibility

Due to the nature of beauty and personal care products, only unused, unopened items in their original packaging are eligible for return. Returns must be requested within 14 days of receiving your order.

 

2. Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds on opened, used, or damaged beauty products. Sale items and gift cards are also non-refundable.

 

3. Return Process

To request a return, please contact us at Suport@embracenest.com with your order number and reason for return. Items sent back without prior approval may not be accepted.

 

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping fees are non-refundable.

 

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

 

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will assess the issue and offer a replacement or refund where applicable.

 

7. Late or Missing Refunds

If you haven’t received your refund after processing has been confirmed, please check with your bank or payment provider before contacting us, as processing times may vary.

 

8. Contact Us

If you have any questions about our Refund Policy, please contact us at Support@embracenest.com.